Returns and exchanges

The user may return any item purchased through the website and taking always in consideration the following reasons:

  • Art. 102 of Law 3/2014 March 27 gives the customer the right to return the requested order within 14 days of receipt, after notifying it to MEOLLO ( within that period, with refund for replacement by any other product.
  • You can always return the item purchased only in the case that, the products have not been opened or used and they maintain their seal and original packaging. Returns will not be accepted if the product is not sent in perfect condition with its original packaging and unused.
  • The entire order should be returned with all original accessories and packaging items. The product must be in perfect condition and in its original packaging. The customer must assume the direct cost of returning.
  • According to the law no returns of items that have been unsealed will be accepted, except in cases of faulty merchandise.
  • If the product is defective, within fourteen days, the customer has the option for replacement.
  • Return for defects caused in transportation or shipping error.